Email has changed modern communication, but with it come the many frustrations of unnecessary emails, spam, and retail offers. As a result, many companies are making the switch to group messaging systems like Slack which allow real-time, quick and private messages among co-workers.
Associate Professor Nicole Haggerty refers to email as “a database of life as it is unfolding.” Haggerty told the Toronto Star she believes email is not going to die anytime soon, but the challenge lies in finding a way to make email more naturally responsive.
“The big complaint is email interrupts people, diminishes productivity and interferes with work-life balance,” she said. “People have this pattern of behaviour. We hear the ding, and we have to get on and check.”
