Operations is concerned with everything related to making a product or providing a service. It includes an understanding of the design and implementation of model-based systems for planning, controlling, and improving operations and the use of analytical aids for managerial decision-making in such areas as new technology, management of scarce resources, productivity, quality assurance, and workforce management. Operations concepts are equally applicable to the service sector.
Recent Publications
Nguyen, J. N., (Forthcoming), "Pride or Guilt? Impacts of Consumers’ Socially Influenced Recycling Behaviors on Closed-Loop Supply Chains", Manufacturing & Service Operations Management
Barrett, D.; Sibalija, J.; Kim, R. B., 2024, "Patients’ Experiences of a Precision Medicine Clinic", Journal of Patient Experience, June 11
Ata, B.; Lee, D.; Tongarlak, M. T., (Forthcoming), "A diffusion model of dynamic participant inflow management", Queueing Systems